Contact Camel Cigarettes Customer Service
How to Reach a Person at Camel Cigarettes
Verified Contact Information
Toll-Free Number:
-
1-800-334-8157
Legal:
-
1-800-665-6381Privacy Inquiries
Camel Cigarettes Email:
Customer Service
Camel Cigarettes Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Camel Cigarettes Phone Number
1 (800) 334-8157
Average Hold Time
00:01:30
Average Calls duration
5 minutes
Most Popular Camel Cigarettes Email Address
consumerrelations@rjrt.com
Camel Cigarettes Live Agent Availability
38% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
Call Volume by Day
View full overview ›
Camel Cigarettes Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Camel Cigarettes Phone Number | 1 (800) 334-8157 |
| Average Hold Time | 00:01:30 |
| Average Calls duration | 5 minutes |
| Most Popular Camel Cigarettes Email Address | consumerrelations@rjrt.com |
| Camel Cigarettes Live Agent Availability | 38% of callers successfully reach a real person |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Contact Method Distribution | 75% phone, 25% email |
| Common Reasons for Contact | Product/ service, account, payments and charges |
Call Volume by Day
Contact Information
Camel Cigarettes Website:
Camel Cigarettes Help Center:
Corporate Office Address:
R.J. Reynolds Tobacco Company
P.O. Box 2959
Winston Salem,
North Carolina
27102-2959
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 10:00pm
Saturday: 10:00am - 8:00pm
Summary of Camel Cigarettes Customer Service Calls
341
TOTAL
CALLS
CALLS
05:19
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Camel Cigarettes?
Payments and Charges Question:
- “Camel coupons”
- “My coupons are not working”
- “Coupon”
Product/ Service Question:
- “Faulty cigarette. Filter isn't attached to cigarette”
- “Complaint quality of Camel Cigarettes”
- “Defective product”
Account Question:
- “Can't access my account on line”
- “Can't get into my account”
- “Cant log in”
Request for Information Question:
- “Requesting the continuation of Camel Lemon burst in my country”
- “Inquiry to be a distributor”
- “I have some questions about the product”
Shipping and Delivery Question:
- “Package”
- “I have not got any thing”
- “Tired of getting wrong cigarettes at conviencence store because the packages all look alike”
Return/ Replace Question:
- “Exchange crushes for menthol crush”
- “Change of resident address”
- “Camep crush packaging change”
Website/ Application Question:
- “Cant get site to open corrdctly to sign in. Its been weeks”
- “Trouble with web site”
- “App”
Refund Question:
- “Refund”
Cards Question:
- “I found pieces of cardboard inside my Camel red cigarette”
- “Give card”
Staff Question:
- “Customer service representative”
Activation/ Cancellation Question:
- “Comaint about camel activate blue not clicking”
Other Question:
- “I bought a carton of cigarettes and I was missing two packs”
- “Ingin mengeluhkan camel kretek”
- “Bad cigarette”
Compare Camel Cigarettes Customer Service To
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Camel Cigarettes